Frequently Asked Questions
Accounts
How can I register on your store?
Click on “Sign In / Register” at the top right. Enter your name, email, and password. You’ll receive a confirmation email—just click the link to activate your account!
Orders
What’s the ordering process?
Browse or search for products, click “Add to Cart,” then follow checkout prompts. You can review quantities, apply discounts, and choose shipping before final payment.
Payment Options
Which payment methods do you accept?
We accept Visa, MasterCard, other online payments, billing address must match credit card address. For account customers, we also offer Net 30 billing after credit approval.
Product Availability
A product shows “Out of Stock”—when will it be available?
Stock updates every 24 hours. For your convenience, add the item to your wish list, email us at customer@evoltsupply.com or call us 1-888-739-3555 -we’d be happy to check incoming shipments and notify you.
Product Support
I need help choosing products. Can you assist?
Absolutely! Contact us at customer@evoltsupply.com or call 1-888-739-3555 or use the live chat feature, and our technical team will guide you on product specs, compatibility, and installation tips.
Returns & Exchanges
What’s your return policy?
Returns may be accepted within 30 days of receiving your order, provided they’re unused, in original packaging, and accompanied by the invoice and return authorization number. It is your responsibility to pay the freight back to our stores.
Who handles return shipping?
You cover return shipping unless the product is defective or we made a shipping error—then we’ll provide a prepaid label.
Shipping & Delivery
How fast do you ship?
Our standard shipping is 3–7 business days across Western Canada. We also offer Express Shipping for delivery within 1–5 business days.
Do you deliver to remote areas?
Yes—we use FedEx, UPS, and Purolator. Delivery to remote or northern locations may take an extra 1–2 days and may incur an additional fee.
Wholesale & Volume Ordering
Do you offer bulk pricing?
Yes—for contractors and commercial clients, we offer volume discounts. Register for a business account and email customer@evoltsupply.com with your business info, and we’ll set up custom pricing and Net 30 billing oac if requested.
Landscape Lighting Spot Lights
Landscape lighting in this subcategory is mainly used for accent and spot applications in low-voltage outdoor systems. These fixtures are chosen when you want to direct light onto a specific object or surface rather than wash a path or broadly light an area. Typical applications include uplighting trees, grazing stone or brick, highlighting entry features, and adding depth to residential or commercial exterior projects. In the Canadian market, buyers usually compare fixture families by beam control, lamp serviceability, finish and body material, and how well the fixture holds up in wet, corrosive, or freeze-thaw conditions.
For most projects, the real buying decision is not just the fixture. It is the fixture plus the lamp or LED engine, the transformer capacity, the cable layout, and the splice quality. A good spotlight can still perform poorly if the run is too long, the cable is undersized, or the beam spread is chosen without considering setback distance. As a practical rule, many installers use 16/2 for shorter lighter runs, 14/2 for medium runs, and 12/2 for longer or heavier runs, then verify voltage at the fixture. Multi-tap transformers and grouped distance zones are often used to keep fixtures operating properly. Where future maintenance matters, replaceable lamp fixtures can be a practical choice because lamp changes are usually simpler than replacing a full integrated fixture head. Always confirm final layout, loading, burial method, and installation details against manufacturer instructions and applicable Canadian electrical requirements.
What are the most common mistakes when buying landscape lighting?
Common mistakes include undersizing the transformer, ignoring voltage drop, choosing the wrong beam spread, over-lighting the site, and ordering replacement lamps without confirming compatibility. Another common issue is forgetting accessories such as stakes, connectors, or timers.